Our Lean consultants work with you to improve business processes and productivity through the practice of Lean principles. Our mission is to help you do better. We work with you to increase value to your clients and your organization while eliminating barriers and silos within your organization.
Lean principles represent a way of thinking that maximizes value while eliminating waste. In many organizations, a process moves from department to department or silo to silo with little communication between them. This creates a disjointed experience for the customer.
The Elephant Parable
Five blind men were led to an elephant. Each one was placed near a different part, and asked to describe what they felt:
- The man who touched the leg thought the elephant was a pillar
- The man who touched the trunk thought the elephant was a thick tree branch
- The man who touched the tail likened the elephant to a rope
- The man who touched the ear thought the elephant similar to a fan
- The man who touched the belly thought the elephant was a huge wall
Each of them were right and wrong. They were right in describing the individual part that they knew and understood. However, it was only a partial view. If they had combined their views, they would have understood the full picture.
Lean for Production & Services
The elephant parable shows the importance of opening up communication between departments and silos. The valuable expertise of each area is necessary to create value streams for customers that can flow across technologies, assets, and departments.
Create a plan
Together, we'll create a plan using principles of Lean process design to address the process-driven issues.
Define the scope
Lean Workflows consultants work with your business to understand the systemic issues your organization is facing.
Create a road map
Lean road maps incorporate strategy, assumptions and actions. Lean Workflows consultants will help design a map that's achievable for your organization.
The success of any plan lies in leveraging the expertise of those involved. Lean Workflows consultants facilitate conversations and visualize current and ideal states.
Lean process improvement is more than a one-time thing; it's a culture. Lean Workflows consultants will see your strategy through execution. We're always on hand to help refine the process as business changes as well, ensuring success into the future.
And the Results are Real
At Lean Workflows, our consultants will see you through the entire process to your desired results. Our clients have experienced a range of benefits including:
Increased customer satisfaction scores from 72% to 97%
Increased revenue by more than $1.6M without any budget increase
Decreased wait times from three weeks to three days
Reduced expenses by more than 25%
But the biggest benefit of all? Opening up departments and breaking down silos to enhance communication at every level. Period.